Central Station Alarm Operator

We have partnered with a local Winnipeg-based company and leader in the safety & security industry to support their search for a new Central Station Alarm Operator to join their team. As the Central Station Alarm Operator, your main responsibility is to process incoming alarms and answer all related incoming phone calls. You are considered our main workforce in the Monitoring Services Department.

Core Responsibilities

  • CheckMate Alarms
  • Elevator Alarms
  • DICE Alarms
  • SafetyNet Alarms

Work Conditions and Physical Capabilities

  • Work under pressure, Attention to detail, Tight deadlines, Overtime, Manual dexterity, Fast-paced environment, Sitting (sit-stand desks available)

Personal Suitability

  • Excellent written communication, Organized, Flexibility, Effective interpersonal skills, Values and ethics, Team player, Excellent oral communication, Client focus

Security and Safety

  • Criminal record check

Hours of Work

  • Full-time includes days/evenings/weekends
  • Monday – Friday 2:30 pm – 10:30 pm
  • Due to the 24/7 nature of this department, flexibility is essential


  • Minimum 2 Years’ Customer Service Experience
  • Call Center Experience is Considered an Asset
  • Previous Experience in an Alarm Monitoring Station is Considered an Asset
  • Non-Violent Crisis Intervention is Considered an Asset

If you are interested in this exciting opportunity, please email a copy of your resume to kmokosinski@fhblack.com

We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.