Job Summary

Our client, a large Automotive and Industrial Supply company located in Winnipeg, MB is looking for an experienced Parts Specialist to join their growing team! Serving as an extension of the customer service division, the Parts Specialist is responsible for serving the needs of the Automotive and Industrial Supply Markets within Manitoba. This role has responsibility for all aspects of Customer Service.

Core Competencies

  • Customer Service
  • Teamwork
  • Organizational Skills
  • Creative and Innovative Thinking
  • Ethics and Integrity
  • Accountability and Dependability
  • PC Skills (Autopoint, Excel, Word)
  • Focus
  • Communication
  • Quality Oriented

Customer Service (Business to Business and Business to Consumer Sales)

  • Provide expert advice to customers (internal and external) on part and supplies carried by the Company.
  • Identify when the counter and other area work environments seem to be ‘unbalanced’ or is creating negative energy and ask for support by other parties.
  • Fill orders called in by customers or external sales representatives and fill orders to ensure the correct product was delivered to the correct customer in a timely fashion.
  • Source parts and supplies not within the Company’s inventory that are requested by customers
  • Align with Company values – encourage others to seek a positive attitude by working with these values
  • Create an environment that nurtures teamwork, efficiency and celebrates success
  • Greet retail ‘walk-in’ customers with a positive attitude (ask them about them, understand their projects and suggest solutions.
  • Generate part and supply orders and set expectations with customers for pickup or delivery (price, timelines etc).

Improvement Initiatives

  • Question the ‘Status-Quo’ (processes, products, pricing, expectations etc)
  • Implement new processes/technologies to facilitate bringing customers the correct parts/supplies and offering complementary products, the first time
  • Manage projects that lead to work environment improvements
  • Draft Opportunity Initiatives to optimize product awareness for consumers and businesses (on-line product specials, awareness advertising, retail location TV’s with product, Loyalty Cards, Specials Flyers, Groupon, E-Blasting, OTHER)
  • Generate interest around ‘Kits’ (Alternators, Radiators, Rotors – Brakes, offer specials on upsell purchases), (Quote Discounts (Based on Conversion Time),
  • Assess Training Options (Product Lines, Parts & Supplier Tours, software, Others)
  • Reduce stressful situations (ex. high call volumes, unavailable stock, incorrect pricing etc) by suggesting and implementing process improvements and new methods to support staff and customers.
  • Conduct customer service surveys and suggest improvement initiatives based on customer expectations and suggestions.
  • Support inventory stocking and pricing strategy meetings
  • Define and implement internal training programs
  • Develop a Career Path and work with your support system to realize your full potential.

Compensation & Benefits

  • 40 hours per week, permanent full time.
  • $17-$23/hr depending on experience, plus quarterly performance bonus.
  • Annual vacation entitlement is negotiable.
  • Group benefits, RSP matching program and education reimbursement.

How to Apply

Submit your resume and cover letter by email to our Partner and HR Director, Susan C. Black, at sblack@fhblack.com