Job Summary

Our client, a cleaning service company located in Winnipeg, MB, is searching for a Quality Assurance Supervisor to join their growing team. Reporting directly to the owner, this individual provides a broad range of support to ensure consistent high-quality work standards of its cleaning professionals. This individual will work closely with other staff and will be required to rely on proven professional skills, dedication, organization and work ethic.

Responsibilities

  • Supervise staff, review work and prepare assessments according to quality control standards.
  • Create & maintain quality control assessments based on priority
  • Perform multiple daily quality check-ins, determined by location
  • Frequent communication with staff to ensure all performance requirements are satisfied
  • Coordinate meetings with trainers to discuss the results of quality control check-ins
  • Develop strategies with trainers to improve internal-control success
  • Assist in the organization of quarterly company events
  • Other duties as assigned

Experience and Qualifications

  • Basic knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams & OneNote)
  • Full Stage 5 driver’s licence
  • Must possess strong organizational & communication skills
  • Past experience supervising staff and providing feedback to management and subordinates.

Personal Fit

We’re looking for someone who is:

  • A strong communicator: You use strong verbal, written, interpersonal and administrative skills to assist the team, and are able to adapt to different communication styles.
  • A team player: You are able to effectively work with all individuals and sustain cooperative and respectful working relationships with a variety of individuals within and external to the company.
  • Resourceful: You’re resourceful and forward-thinking with an ability to problem-solve, take initiative and respond effectively to issues that arise. Ability to grasp complex situations and act with intellect and competence.
  • Detail-oriented: You are analytical and detail-oriented, focused on producing accurate and high-quality work.
  • Organized: You are comfortable handling multiple demands and competing priorities, and easily adapt to new ideas and constant changes. Through time-management skills, you are able to allocate your time effectively, and successfully handle a wide variety of time-sensitive matters.

Compensation

  • Full time, Monday to Friday
  • Company benefits after successful completion of the 4-month probationary period
  • Salary: $27k to 29k
  • Use of a company car

How to Apply

Submit your resume and cover letter by email to our Partner and HR Director, Susan C. Black, at sblack@fhblack.com