Senior Network Administrator

Our client is a leading Managed Services Provider, located in Winnipeg MB, focused on empowering companies through technology. They strongly believe in their culture which includes showing that you care, acknowledging others, being solution minded and making it fun. If this sounds like you, then we want to hear from you.

On behalf of our client, we are searching for an experienced IT professional who will provide support to the service desk team and growing client base. Reporting to the Service Manager, the Senior Network Administrator is responsible for day-to-day support of desktop, server, and network devices of our clients. The ideal candidate will be a strong communicator who is able to build effective working relationships with clients, partners, and peers. Attention to detail and the ability to troubleshoot problems efficiently are a key part to this role.

Our client offers an environment where you will support and collaborate with a great group of clients, an environment to learn and grow, the opportunity to work with the latest trends in information technology, while working in a team orientated environment. They offer a friendly and positive work environment along with competitive pay and comprehensive benefits (that include performance-based incentives, health care spending account, employer RRSP/DPSP/TFSA matching plan, mileage compensation and a staff lounge to build connections with your colleagues).

Responsibilities include:

  • This is a client-facing role, requiring remote support via email, telephone, and chat for all clients and end-users. Including support for workstations, servers, network devices, etc.
  • Design and deployment of new technology services and solutions.
  • Analyzing and identifying trends in issue reporting and devising preventive solutions.
  • Researching and resolving the most difficult and complex problems that Network Administrators are unable to resolve.
  • Ensuring tickets are responded to and resolved within published Service Level Agreements.
  • Providing timely follow-up to client inquiries and support tickets.
  • Detailed documentation of all completed work, using our ticketing system. • Keeping client documentation updated.
  • Regularly communicating with the Service Desk Coordinator or Manager regarding incident resolution and outstanding problems.
  • Leading complex projects and supporting team members in the delivery of projects.
  • Providing IT skills coaching and mentorship to junior team members.
  • Available to assist with on-call rotation, requiring after-hours availability to support junior team members.
  • Accurately tracking and submitting timesheets & expenses.
  • Meeting all published key performance indicators (KPIs).
  • Other duties as assigned.

Skills & Qualification:

  • 7-10 years of active IT support experience, preferably in a Managed Services environment.
  • Extensive experience troubleshooting Microsoft Windows 10.
  • Experience with Microsoft 365 administration and management.
  • Experience with configuration and troubleshooting of Microsoft Server OS (2012, 2016, 2019).
  • Experience with Veeam Backup & Replication.
  • Experience performing MS SharePoint site creation and migrations.
  • Experience creating and managing Virtual Machine environments (Hyper-V, VMware).
  • Experience with firewall and security appliances (SonicWall).
  • Working knowledge of remote management and monitoring platform (RMM). ConnectWise Manage and Automate would be a significant asset.
  • Experience with PC and Server hardware installation and troubleshooting. Experience with Microsoft Azure Compute services.
  • Experience with VoIP deployment and troubleshooting.
  • Experience with MS Intune device management.
  • Able to work independently, while providing mentorship and support to others. Outstanding verbal and written communication skills in English.
  • Ability to manage multiple tasks, with frequent distractions, effectively.
  • A passion for solving technical problems, with a focus on exceptional customer service.

We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. Interested applicants are asked to submit their professional resume to our Senior Human Resource Consultant Billy Stewart via email: bstewart@fhblack.com. All other resumes will be kept on file for future consideration.

Job Types: Full-time, Permanent

Salary: $60,000.00-$80,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Employee stock purchase plan
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care